ESL for Hotels
In the hospitality industry, customer retention is the goal. When a resort, hotel or restaurant staff is able to communicate with guests and other co-workers in an efficient manner, the overall guest experience is significantly improved.
With Hotel TESL specifically for hotels, your staff will be well on their way to greater levels of workplace confidence, enhanced communication skills, and feel they are an integral part in the overall guest experience.
Who Will Benefit and How?
- Entry level employees (public area cleaners, housekeepers, kitchen staff) – they will be better able to communicate in English with co-workers, customers, guests and supervisors
- Customers and Hotel Guests – they will get their questions answered and problems solved
- Supervisors – they will be more efficient because their employees can accurately communicate in English about situations and problems
- Employee’s Family – Their household will benefit from a parent or spouse who is able to speak English with more confidence
Students Will Be Able To:
- Greet customers
- Answer questions
- Give information
- Report problems and emergencies
…All in English!
Associated Texts and Study Materials:
Hotel English textbooks and other customized materials developed from Workplace ESL’s needs assessment